[1]
F. Emanuel, L. Colombo, S. Santoro, C. G. Cortese, and C. Ghislieri, “Emotional Labour and Work-Family Conflict in Voice-to-Voice and Face-to-Face Customer Relations: A Multi-Group Study in Service Workers”, Eur J Psychol, vol. 16, no. 4, p. Article e1838, Nov. 2020.